Return Policy

UA Hair Return Policy

To ensure a hassle-free return and exchange experience, UA Hair has established the following policy based on a 15-day standard. Please review the details below before proceeding with your request.

1. Eligibility for Return & Exchange

(1) Product Conditions

Only wigs that are "lightly used, undamaged, and mostly in original condition" are eligible for return or exchange, specifically meeting these criteria:


  • Wig body: No hair cutting, dyeing, perming, or styling modifications; no visible stains, odors, or severe tangling/shedding that would affect resale.
  • Lace & accessories: Lace remains untrimmed; original packaging (box/bag), hair nets, tags, and other included items are intact (minor packaging wear from opening is acceptable).
  • Authenticity: Products must be purchased directly from UA Hair official channelsβ€”we do not sell refurbished or pre-owned wigs, and only original UA Hair products are eligible.

(2) Timeframe Guidelines

  • Request Submission: Please initiate your return or exchange request within 15 calendar days of receiving the product (date confirmed by delivery tracking).
  • Return Shipment: Once your request is acknowledged, kindly ship the wig back to the specified address within 7 calendar days (we will remind you of this deadline via email).
  • Note: Requests or returned items beyond these timeframes may be subject to additional review or unable to be processed.

2. Return & Exchange Process

Step 1: Pre-Communication Recommended (For Smooth Handling)

While not mandatory, we strongly recommend contacting us before shipping the item backβ€”it helps us quickly match your request to your order and avoid processing delays.


  • How to Contact: Email us at uahair@outlook.com
  • Required Details: Order number, your full name, contact phone number, reason for return/exchange, and optional photos/videos of the wig (to help confirm eligibility faster).
  • Response Time: We will get back to you within 2 business days to confirm we’ve received your request and provide any necessary guidance.

Step 2: Ship the Wig Back

  • Return Postage: All return shipping costs are the responsibility of the buyer.
  • Packaging Tips: Enclose a note inside the package with your order number and name to help our warehouse identify your return.
  • Provide Tracking Info: After shipping, please email us the return tracking numberβ€”this allows us to monitor delivery and prepare for inspection.

Step 3: Inspection & Resolution

  • Inspection Period: Our team will inspect the returned wig within 3 business days of receipt to verify it meets eligibility conditions.
  • Outcome Notification:
    • Approved Requests:
      • Returns: We will issue a refund to your original payment method within 5-7 business days (refund timing depends on your bank/payment platform).
      • Exchanges: We will ship your replacement wig within 3-5 business days and send the new tracking number to your email.
    • Unapproved Requests: If the wig does not meet eligibility criteria, we will notify you via email and arrange to ship it back to youβ€”all associated costs (return and re-shipment) will be the buyer’s responsibility.

3. Return Address & Contact

  • Recipient: Coco Fogarty
  • Full Address: 13105 Ramona Blvd, Ste D, Baldwin Park, CA 91706, US
  • Contact Phone: +86 15689952052
  • Support Email: uahair@outlook.com

4. Additional Notes

UA Hair reserves the right to make final decisions on return/exchange eligibility based on product condition. For any questions or updates to this policy, please reach out via the contact details aboveβ€”our team is happy to assist.