Shipping policy
UA Hair Shipping Policy
1. Shipping Carriers
UA Hair partners with globally recognized and reliable carriers to ensure smooth deliveries, including but not limited to USPS, FedEx, UPS, and DHL. We select the most suitable carrier based on your destination, package specifications, and delivery needs to guarantee safety and timeliness.
2. Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
- Processing Time: We will process your order (including verification, preparation, and packaging) within 2 business days after placement. If there is an issue with your shipping information, our team will contact you within 24 hours to confirm details.
- Shipping Time: Generally 2-10 business days, subject to delays caused by unforeseen factors such as adverse weather, public holidays, or customs clearance.
3. Shipping Costs
| Destination | Shipping Cost |
|---|---|
| United States | Free Shipping |
| United Kingdom | $15.99 |
| Other Regions | Calculated at checkout based on destination and package details |
4. Customs & Duties
Customs duties, taxes, and other import fees imposed by the recipient’s country/region are the sole responsibility of the customer. UA Hair is not liable for these additional charges.
5. Delivery Notes
- Deliveries are made on business days (Monday-Friday); no shipments on weekends or public holidays.
- Ensure your delivery address is accessible during business hours to avoid failed deliveries.
- Keep your phone available—carriers may contact you to confirm delivery details.
- Some deliveries require a signature. If you waive the signature requirement, UA Hair will not be responsible for lost, stolen, or damaged packages after delivery.
6. Shipping Tracking
After your order is shipped, we will send a tracking number to your registered email. You can track the package status via our website or the carrier’s official platform.
7. Shipping Issues
If you encounter problems such as delayed delivery, lost packages, or damaged shipments, please contact our customer service via email (uahair@outlook.com) or phone (646-874-0909). We will resolve the issue within 1 business day.
8. Responsibility Division for Common Scenarios
|
Scenario |
Responsibility |
|
Incorrect personal shipping info or undeliverable address |
Buyer |
|
Customs duties in recipient’s country/region |
Customer |
|
Buyer’s delivery delay or address modification |
Buyer |
|
Cancellation or return halfway for personal reasons |
Buyer |